What is the Community Trigger?

The Community Trigger gives victims and communities the right to request a review of their case if there are concerns that ongoing reports of anti-social behaviour (ASB) have not been addressed.

The process is designed to make sure that the St.Helens Community Safety Partnership (CSP) work together to investigate how your case was dealt with.  We will do this by sharing information where required and acting together to reach a satisfactory conclusion.

The Community Trigger cannot be used to report general acts of crime, including hate crime and does not replace the complaints procedures of individual organisations. If you wish to make a complaint or have an ongoing complaint that is being dealt with by one of the agencies within the St.Helens CSP your case will not be considered under the Community Trigger procedure.

How do I activate the Community Trigger?

The Community Trigger is there for you or any member of our community to use if the following has taken place: 

• You have reported anti-social behaviour on three occasions in the last six months* and you consider that no action has been taken.
• Five individuals have made reports about the same problem in the past six months* and no action has been taken.
• You have reported a hate incident in the last three months* and no action has been taken.

* Note: the anti-social behaviour or one incident of hate must have been reported to an agency (e.g. St.Helens Council, Merseyside Police or Registered Provider of Social Housing) within one month of the alleged behaviour taking place.

Ask for a review under the Community Trigger by contacting us via the below details.

Email:  communitytrigger@sthelens.gov.uk
Phone: 01744 676789

What can I expect?

Once you have submitted a Community Trigger request, we will acknowledge receipt as soon as possible, within 10 working days.  The Safer Communities team will then conduct an initial review of the information that you have provided along with details held by partner agencies against the Community Trigger threshold to determine whether it has been met.  On conclusion of the review you will be informed of the outcome of this action within 10 working days.

If your case meets with the Community Trigger threshold partner agencies will then look at your case and discuss what action has and may be taken to resolve the issue.  We will contact you within a further 10 working days to let you know the outcome and of any further action that may be necessary.

The St. Helens CSP is required to publish annually the number of Community Trigger requests it receives. 

The chart below shows the number of requests submitted to the St. Helens CSP to date.


St Helens

Number of applications for Community Trigger received    

Number of Community Triggers where threshold was not met   

Number of Community Trigger Case reviews    Number of Community Trigger cases resulting in recommendations being made   

Period:   2016/17  

                   2                      1               1                            0


                   0                       0               0                            0


                   0                       0               0                            0


  0       0       0    0
  0       0       0    0
Period: 2021/22 1