What is the Community Trigger?
The Community Trigger gives victims and communities the right to
request a review of their case if there are concerns that ongoing
reports of anti-social behaviour (ASB) have not been addressed.
The process is designed to make sure that the St.Helens
Community Safety Partnership (CSP) work together to investigate how
your case was dealt with. We will do this by sharing
information where required and acting together to reach a
satisfactory conclusion.
The Community Trigger cannot be used to report general acts of
crime, including hate crime and does not replace the complaints
procedures of individual organisations. If you wish to make a
complaint or have an ongoing complaint that is being dealt with by
one of the agencies within the St.Helens CSP your case will not be
considered under the Community Trigger procedure.
How do I activate the Community Trigger?
The Community Trigger is there for you or any member of our
community to use if the following has taken place:
• You have reported anti-social behaviour on three
occasions in the last six months* and you consider that no action
has been taken.
• Five individuals have made reports about the same problem
in the past six months* and no action has been taken.
• You have reported a hate incident in the last three months*
and no action has been taken.
* Note: the anti-social behaviour or one incident of hate must
have been reported to an agency (e.g. St.Helens Council, Merseyside
Police or Registered Provider of Social Housing) within one month
of the alleged behaviour taking place.
Ask for a review under the Community Trigger by contacting us
via the below details.
Email: communitytrigger@sthelens.gov.uk
Phone: 01744 676789
What can I expect?
Once you have submitted a Community Trigger request, we will
acknowledge receipt as soon as possible, within 10 working
days. The Safer Communities team will then conduct an initial
review of the information that you have provided along with details
held by partner agencies against the Community Trigger threshold to
determine whether it has been met. On conclusion of the
review you will be informed of the outcome of this action within 10
working days.
If your case meets with the Community Trigger threshold partner
agencies will then look at your case and discuss what action has
and may be taken to resolve the issue. We will contact you
within a further 10 working days to let you know the outcome and of
any further action that may be necessary.
The St. Helens CSP is required to publish annually the number of
Community Trigger requests it receives.
The chart below shows the number of requests submitted to the
St. Helens CSP to date.
|
St Helens
|
Number of applications for Community Trigger
received
|
Number of Community Triggers where threshold was not
met
|
Number of Community Trigger Case reviews |
Number of Community Trigger cases resulting in recommendations
being made |
|
Period: 2016/17
|
2 |
1 |
1 |
0 |
|
Period:
2017/18
|
0 |
0 |
0 |
0 |
|
Period:
2018/19
|
0 |
0 |
0 |
0 |
|
Period:
2019/20
|
0 |
0 |
0 |
0 |
Period:
2020/21 |
0 |
0 |
0 |
0 |
| Period: 2021/22 |
1 |