Cold Calling Danger Highlighted during National Consumer Week

Residents have been armed with cold caller deterrents at a series of special events around the borough.
The first of a series of drop in sessions organised by St Helens Council and its Community Safety Partners saw hundreds of stickers handed out for householders to put ion their front doors.

The stickers warn cold callers, who may be offering roof repairs, tree cutting or to clean or repair drives, to leave and not return.
But as well as having little or no regard for consumer law - and possibly charging exorbitant prices for poor quality work - the callers can sometimes have an even more sinister motive. Using distraction tactics such as asking to use the toilet or the phone to gain access to homes in order to steal valuables, while an accomplice keeps the householder busy.

Partner agencies also appeared at the venues - Central Library, Eccleston Library and the Hardshaw Centre - to warn people about answering their door to cold callers. Members of the public were also encouraged to use the Council's Trader Register - which lists reputable traders across the borough. To see the full list go to

Merseyside Police and the Councils Safer Communities Team, have also been speaking to residents in local neighbourhoods to promote the use of SmartWater - property-marking liquid containing a unique code that can be seen under ultraviolet light - and have produced a video to warn about the dangers of cold callers.

St Helens Council's Cabinet Member for Environmental Protection and Safer Communities Councillor Richard McCauley said "St Helens Council Trading Standards Service have taken part in this national consumer campaign, to highlight to St Helens residents that they are entitled to say NO to cold callers. Residents should never feel pressured on their own doorstep to buy goods or services that they don't really want! Any fair and honest callers will be happy to comply with the wishes of residents who are displaying these stickers and not call at those doors.

"The Trader Register is a fantastic scheme available for all residents, allowing them to feel confident that they are dealing with traders who have been recommended by their customers. The benefits for traders who sign up to the scheme are immense and I would encourage all local traders to contact Trading Standards and register."

Cold Calling 


Caption: Cold call clampdown….Pictured at the event in St. Helens  Central Library are (left to right): Darrell Wilson, Chief Trading Standards Officer; Emma Hartley-Davis, Principal Trading Standards Officer; Peter Mallett, Crime & Justice Co-ordinator; Michael Egan, CAB Worker and Karl Pearce, St Helens CAB Manager.